Shipping and Delivery

Thank you for choosing COOMAER. We strive to provide excellent customer service, including efficient shipping and delivery of your orders. Our goal is to process and ship orders as quickly as possible. Please note that processing times may vary depending on product availability and the volume of orders we receive. However, during peak seasons or promotional periods, processing your order may take longer. We appreciate your patience and understanding.

Delivery Time = Processing Time + Shipping Time

Our goal is to complete the delivery of goods within 15 days.

Processing Time

Upon receiving your order, we conduct rigorous quality controls and inspections. The processing time varies depending on the complexity, design, and size of specific products. Larger order volumes naturally require more time. We typically process your orders within 24 hours on business days. However, please be aware that processing times are also affected by individual product availability, weekends, national holidays, and other factors. If your order includes very popular items but encounters stock issues, processing and sending may take 1-2 business days, generally not exceeding 7 days.

After shipment, the corresponding tracking number will be sent to your email. You can check the latest logistics information here at any time, or use the tracking number on the store's "Track Logistics" page to inquire about the relevant logistics information.

Shipping Time

We provide free standard delivery service for all orders.

Country/Region Shipping Time Shipping Cost (USD)
United States (including islands), Canada, France, Germany, Italy, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Turkey, Australia, New Zealand, Israel, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam, Japan 5-12 Business Days Free Shipping: $0.00
Brazil, Chile, Colombia, Cyprus, Mexico 10-15 Business Days Free Shipping: $0.00
Saudi Arabia and other countries or regions 6-15 Business Days Free Shipping: $0.00

Please note that the estimated shipping time is provided as a general guideline and may vary due to factors such as customs clearance and unforeseen circumstances. We will do our best to ensure timely delivery of your order.

Customs Duties and Taxes

For international orders, customs duties and taxes may apply when the package reaches your country. These charges, if any, are the responsibility of the recipient. We are not responsible for any customs duties or taxes imposed by the destination country. We recommend contacting your local customs office for more information on applicable duties and taxes.

Tracking My Order

Once your order has shipped, you will receive a shipping notification to your email address with tracking details. You can click on "Track Logistics" at the homepage or footer to check the status of your order.

If you have any further questions about shipping, we are here to help! Contact us by email: qaletx@coomaer.com.