Delivery Timeline Assurance

Upon finalizing your order, we commit to dispatching your items within 7 days, with a goal of delivering the product within 15 days. To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered . We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Returns for Unsatisfactory Products

Should your purchase not meet your expectations, we offer you the opportunity to return the item(s) within 14 days following the delivery date, either for a complete refund or an exchange. To proceed with a return, kindly reach out to us at qaletx@coomaer.com. If the return or exchange is due to quality issues or the wrong item sent by the merchant, the related round-trip postage will be borne by us.

To return items that are defective or incorrect

Contact our Customer Care team by emailing qaletx@coomaer.com.
Include photos and a description of the damaged or incorrect items, along with your order number.
After we receive your email and assess the issue, we will reach out to discuss the next steps. Please remember to report any damaged, defective, or incorrect items within 7 days of delivery.

Regarding replacements

Replacements follow a similar process to new orders and typically arrive within 7 to 15 days. If a product needs to be returned for a replacement, the new item will be sent once we receive the returned item.

Concerning refunds

It may take 1 or 2 weeks for your returned items to reach our warehouse. Once received and inspected (usually within 72 hours), your refund will be processed and credited back to your original payment method within 2 days. Please note that the specific arrival time may be delayed depending on the payment method, but generally not exceeding 7 days.